Satisfaction Guaranteed
Every BullionBox is backed by our comprehensive guarantee covering value, authenticity, shipping, and more. Your confidence is our priority.
The BullionBox Promise
Six Pillars of Trust
We stand behind every box with guarantees that protect your investment, your privacy, and your peace of mind.
Value Guarantee
Every BullionBox is guaranteed to contain precious metals with a retail value that exceeds your subscription price. If we ever fall short, we'll make it right with a credit or additional items in your next box.
- Retail value always exceeds subscription price
- Transparent itemized value breakdown included
- Credit issued if value guarantee is not met
Authenticity Guarantee
Every coin, bar, and collectible piece in your BullionBox is sourced from authorized distributors and verified for authenticity. Each item comes with a detailed provenance information.
- 100% authenticated precious metals
- Sourced from authorized mint distributors
Shipping Guarantee
Your BullionBox ships fully insured via discreet, tamper-evident packaging. If your package is lost, stolen, or damaged in transit, we'll replace it at no additional cost.
- Fully insured shipping on every box
- Discreet, tamper-evident packaging
- Free replacement for lost or damaged shipments
Cancellation Guarantee
No contracts, no commitments, no cancellation fees. You can pause or cancel your BullionBox subscription at any time — we'll process your request within 24 hours with no questions asked.
- Cancel anytime with no penalties
- No minimum commitment period
- Pause option available for temporary breaks
Privacy Guarantee
Your personal and financial information is protected with bank-level encryption. We never share your data with third parties, and all shipments are sent in unmarked packaging for complete discretion.
- Bank-level SSL encryption
- No third-party data sharing
- Unmarked, discreet packaging
Quality Guarantee
Our team of numismatic experts hand-selects every item in your box. We stand behind the quality and condition of every piece — if you're not satisfied, contact us within 14 days for a resolution.
- Expert-curated selections
- 14-day satisfaction window
- Dedicated support for quality concerns
Simple Process
How to Use Your Guarantee
If you ever need to invoke any of our guarantees, the process is straightforward and hassle-free.
Contact Us
Reach out via email, phone, or the contact form on our website. Include your order number and a brief description of the issue.
We Review
Our team will review your request within 24 hours. For shipping claims, we may ask for photos of the packaging.
We Resolve
We'll issue a replacement, credit, or refund — whichever best resolves your concern. No runaround, no fine print.
Invest with Confidence
Every BullionBox is protected by our comprehensive guarantee. Start building your precious metals portfolio risk-free.