Return Policy
If you are not 100% satisfied with your purchase, you may return your product(s) for a refund in the amount of the original sales price, regardless of whether the current market value is higher or lower than the purchase price. The refund is only acceptable if approved first by the BullionBox team.
Important: 7-Day Return Window
To initiate a return, please contact our Customer Service team at hello@bullionbox.com or call 281-849-7795 within seven (7) business days of delivery/receipt of the product. We will provide you with return shipping instructions.
Refund Process
Once the returned product is received by the merchant, your refund will be processed within seven (7) business days. Refunds will be issued to the original payment method.
BullionBox only considers returns upon receipt of a written request to our customer service department, subject to approval by a manager. No refunds are granted beyond 14 days after receiving your monthly box under any circumstances.
How to Initiate a Return
Contact Customer Service
Email hello@bullionbox.com or call 281-849-7795 within 7 business days of delivery.
Receive Approval
A manager will review your request and provide return shipping instructions if approved.
Ship Your Return
Follow the provided shipping instructions to send your items back securely.
Receive Your Refund
Once received, your refund will be processed within 7 business days to your original payment method.
Annual Subscription Early Cancellation
BullionBox offers discounted annual subscription pricing. If an annual subscription (paid monthly) is canceled before completing 6 months, a restocking and administrative fee equal to one month's subscription price will be applied, up to a maximum of $250. This fee covers curated product sourcing, fulfillment, handling, and early termination of the subscription agreement. Subscriptions canceled after 6 months are not subject to any restocking fee.
Key Points:
- Monthly (non-annual) subscriptions canceled within the first 6 months are subject to a restocking fee equal to one month's subscription price, up to $250.
- Monthly (non-annual) subscriptions canceled after 6 months can be canceled without penalty.
- Annual subscribers who cancel within the first 6 months will be charged a restocking fee equal to one month's subscription price, up to a maximum of $250.
- Annual subscribers who cancel after 6 months will not be charged any restocking or cancellation fees.
- Contact Customer Support to initiate any cancellation.
Need to Start a Return?
Contact our customer service team to initiate the return process.
Shop With Confidence
Every BullionBox is backed by our satisfaction guarantee and transparent policies.
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